Appointments
All consultations are by appointment except in an emergency. You may consult any of the doctors by telephoning the surgery in advance during opening hours. In the case of urgent problems (conditions which cannot wait a day or two) the patient will be seen that day, otherwise, you will be offered the first available time with the doctor of your choice. Priority is always given to babies and young children who will always be seen that day.

If you cannot keep an appointment, please let us know as soon as possible as this frees an appointment for someone else.  Approximately 150 appointments are wasted each month by people failing to attend.

Home Visits
If you are too ill to attend the surgery, a home visit can be arranged. Except in emergencies, please try to telephone before 10.00am this helps the doctor to plan his rounds. If you are in doubt about the need for a home visit, remember facilities for examination are better at the surgery and a home visit takes up four times as much of the Doctor's time.

When the Surgery is Closed
Out of hours care is provided by NHS 24/Ayrshire Doctors on Call. This service operates from 5.30pm to 8.30am Monday to Thursday, and 5.30 pm Friday evening to 8.30am Monday morning. Please note this is for urgent and emergency problems only. The number to contact is on the answering machine message at our surgery and is listed under useful telephone numbers.  If you require a doctor for an urgent medical problem during the hours mentioned, then please call this number. You will be given advice and or/asked to attend the primary care treatment centre at Ayr Hospital or visited if this is warranted.