Repeat Prescriptions

IMPORTANT INFORMATION FOR PATIENTS

With effect from 2nd April 2006 the prescription telephone line (01292) 265544 will be open:
Monday to Friday
9.00 am to 12 noon

We have extended the morning hours as this is the busiest time; the line will not be open in the afternoon. In order to further improve our service we now offer you more ways to order your prescription.

Remember you do not need to phone the surgery to order your repeat prescription.

Here are some of the other ways you might want to consider.

• Via the chemist:
  Many chemists will order your repeat prescriptions for you and will also collect your prescription from the surgery.
  PLEASE ASK YOUR CHEMIST/PHARMACIST FOR MORE INFORMATION.
   

• Ordering by email:
  THIS SERVICE IS CONFIDENTIAL AND SIMPLE YOU CAN ACCESS IT 24 HOURS A DAY.
  Follow the instructions below to order your prescription by email:
  1. open up the search engine e.g. Google, MSN outlook on your personal computer.
  2. type our website address in your search box: www.ayrgp.com
  3. From our opening page select 'online prescriptions' from the list on the left hand side of the screen.
  4. Complete the details asked for on the form.
  5. When you have finished Click on the box at the bottom on the screen labelled 'send form'.
  More and more patients are now using this service and find it simple and accessible - Give it a try!
   

• At reception:
  Complete a prescription request slip and post your request in the prescription box in the surgery.
   

• By mail:
  Post your request to the surgery. Please note you need to enclose a stamped addressed envelope if you want us to send your prescription to you, or to the chemist of your choice.

All prescriptions will be kept at the reception desk for collection for a period of one week, after which they may be destroyed. All repeat prescription requests are carefully monitored and you will be asked periodically to make an appointment for review of your treatment. Computerised printing and recording of repeat prescriptions is in place. Please do not ask for medication on repeat that you have not
had before.