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Complaints
The practice operates a practice complaints procedure as part of an
NHS service for dealing with complaints. Our complaints system meets
national criteria.
We hope that most problems can be sorted out easily and quickly,
preferably at the time they arise and with the person concerned.
However, more formal complaints may be dealt with by Joanne Gibson,
Practice Manager in the first instance.
The Data Protection Act
We comply with current Data Protection Laws. All information is
confidential and is divulged to third parties only with the
patient’s written consent. Information may be shared with other NHS
bodies on a “need to know” basis. All NHS employees have a duty both
professionally and legally to keep information about patients
confidential and only share this information in line with Caldicott
Principles recommended by the Caldicott Guardian.
The Caldicott Principles are:
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Justify the purpose
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Do not use patient
identifiable information unless it is absolutely necessary
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Use the minimum necessary
patient identifiable information
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Access to patient
identifiable information should be on a strict need to know basis
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Everyone should be aware of
their responsibilities
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Understand and comply with
the law
If you would like
to know more about we protect patient information please contact our
Caldicott Guardian:
Dr Alan Green
Medical Director
Eglinton House
Ailsa Hospital
Dalmellington Road
Ayr KA6 6AB |
